Return Policy
PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.
Return
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them
within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts, components and the packaging has
arrived exactly as the product.
2. normal handling of the product is evident, breakage due to careless handling is excluded.
3. products for which hygiene is important have been thoroughly cleaned before the return
process begins.
4. the product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. a return will be processed within 7 working days and if the conditions are met, the return
will be officially acknowledged within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used
or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the
returns process.
-Send an email to: support@mae-london.com
Make sure the email contains the following:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- First name + last name of the customer
- Address of the customer
We will then speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you have
asked us to do so. Without contacting us first, we can not give you a refund. Always contact us first! You, the customer, are responsible for the shipping costs of returning the
product. Always provide us with a tracking number of the return package, because without tracking number we unfortunately cannot refund you.
STORNOBAU
The consumer has a right of withdrawal in accordance with the following provision if the
consumer is a natural person who enters into a legal transaction for purposes that are not
predominantly related to his or her commercial or professional activity:
As we work with a fully automated system, orders are executed as soon as they are placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible
upon receipt of the goods.
To exercise your right of withdrawal, you must inform us Mae London by means of a clear
declaration (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is
completed when we have received the goods. The cost of returning the goods shall be borne
by the buyer.
Record for shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have
no control. If the goods are already on their way to you, cancellation is not possible. Please
wait until you have received the goods and then return them to us. Of course, you can inform
us in advance about your cancellation.
Please ensure that all return shipments are accompanied by a track and trace code. Without a track and trace code sent to us via email, we cannot offer a full refund, as it is essential for verifying the return and processing your refund accurately.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you,
with the exception of delivery costs (with the exception of additional costs resulting from the
fact that you have chosen a type of delivery other than the cheapest standard delivery
offered by us), without delay and at the latest within fourteen days of the day on which we
receive notification of your withdrawal from this contract and receipt of the goods. For this
repayment, we will use the same means of payment that you used for the original
transaction, unless expressly agreed otherwise with you; in no case will you be charged for
this repayment.
** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE
CUSTOMER'S EXPENSE.
Return
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them
within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts, components and the packaging has
arrived exactly as the product.
2. normal handling of the product is evident, breakage due to careless handling is excluded.
3. products for which hygiene is important have been thoroughly cleaned before the return
process begins.
4. the product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. a return will be processed within 7 working days and if the conditions are met, the return
will be officially acknowledged within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used
or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the
returns process.
-Send an email to: support@mae-london.com
Make sure the email contains the following:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- First name + last name of the customer
- Address of the customer
We will then speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you have
asked us to do so. Without contacting us first, we can not give you a refund. Always contact us first! You, the customer, are responsible for the shipping costs of returning the
product. Always provide us with a tracking number of the return package, because without tracking number we unfortunately cannot refund you.
STORNOBAU
The consumer has a right of withdrawal in accordance with the following provision if the
consumer is a natural person who enters into a legal transaction for purposes that are not
predominantly related to his or her commercial or professional activity:
As we work with a fully automated system, orders are executed as soon as they are placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible
upon receipt of the goods.
To exercise your right of withdrawal, you must inform us Mae London by means of a clear
declaration (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is
completed when we have received the goods. The cost of returning the goods shall be borne
by the buyer.
Record for shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have
no control. If the goods are already on their way to you, cancellation is not possible. Please
wait until you have received the goods and then return them to us. Of course, you can inform
us in advance about your cancellation.
Please ensure that all return shipments are accompanied by a track and trace code. Without a track and trace code sent to us via email, we cannot offer a full refund, as it is essential for verifying the return and processing your refund accurately.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you,
with the exception of delivery costs (with the exception of additional costs resulting from the
fact that you have chosen a type of delivery other than the cheapest standard delivery
offered by us), without delay and at the latest within fourteen days of the day on which we
receive notification of your withdrawal from this contract and receipt of the goods. For this
repayment, we will use the same means of payment that you used for the original
transaction, unless expressly agreed otherwise with you; in no case will you be charged for
this repayment.
** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE
CUSTOMER'S EXPENSE.
