Frequently asked questions
What is your shipping policy?
We offer Free Premium Delivery on all orders.
Orders placed before 11:00 PM are prioritized for processing and prepared for dispatch the next day. Once shipped, you will receive a confirmation email with tracking details to monitor your order every step of the way.
We work with trusted logistics partners to ensure secure and efficient delivery. For any questions regarding your order, our support team is available to assist.
What is your return policy?
We offer a 30-Day Fit Check Period so you can make sure your items fits you perfectly.
How it works:
- Try on your item at home within 30 days of delivery
- Not satisfied with the fit? Reach out to us and we'll help find the best solution.
- We aim to make your experience as smooth as possible - no complicated return procedures
For any questions, feel free to contact our team at: support@mae-london.com
How is the sizing?
Our clothing fits exactly as indicated in the size chart. You'll find the size chart with each product, so you can always choose the right size and be sure it fits perfectly.
More questions?
Do you have a question or need advice? We are here to help you and provide guidance.
Just sent an email to: support@mae-london.com
Monday - Friday: 09:00 - 17:00
Saturday: 12:00 - 17:00